Refund Policy
American Logo Watch Is Committed To Your Shopping Experience.
American Watch hopping you enjoy your custom watches, and we work with you during the quoting, design, and proofing process. We’re always ready to answer any questions and help before, during, and after the production process to get you what you need.
Custom Products Warranty:
All Custom Watches are guaranteed to be free from defects in workmanship or material under normal use for a period of one year from date of purchase. If any item that is claimed to be defective within this time, we will repair or replace the watches or component if it is determined that the defect existed at the time of manufacture or developed under normal use.
Returns & Exchanges:
No returns or exchanges can be accepted if the watches ware custom produced, including custom size, custom color, custom case, custom dial, case-back engraved or custom built band or bracelet or smart device. Any issues as described under the Warranty section above will be taken care of with any custom product we’ve produce
American Logo Watch will accept returns or exchanges for a NON CUTOME WATCH, a full credit or refund of the watch’s purchase price, by the same method of payment that was used for the purchase, minus shipping & handling charges as apply. A request for a return or exchange must be made by phone or email within 10 days from when the product is received and under the following conditions:
All watch returns must be received in new, unworn, unsoiled, unused, unaltered condition as described in this general return/exchange policy.
American Logo Watch does not accept responsibility for any user-initiated damage. All returns and exchanges are subject to inspection by our returns department. All merchandise that is returned must be received in new, original, unsoiled, unworn and unused condition, along with all original packaging boxes, literature, and accessories intact. Missing Packaging can result in a fees depending on missing items.
Watches and metal bracelets with minor scratching that can be reconditioned by American Logo Watch are subject to a 25% deduction of the total refund as a restocking fee. Damaged/ Used straps will be discounted from refund total at MSRP value.
American Logo Watch reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted.
Watches that are received by American Logo Watch not meeting the return policy requirements noted in this policy will be returned to the customer with the return shipping charge billed to the customer. *(see “what is your warranty & repairs policy?” below)
Exchanges will receive full merchandise credit, less shipping charges, towards your selection of another timepiece of equal or greater value.
When shipping a return, it is advised to use safe, well padded packaging with a traceable courier and to insure the package for the full value, as we are not responsible for packages that we do not receive.
Please allow a minimum of 10 business days for refunds to be processed and credited to your account.
A return authorization (RA) number must be written on the outside of the return package.
Please contact American Logo Watch Customer Service to initiate your return by sending an email to: info@logo.americanwatch.com or calling 213-765-0765. Please provide the name on the order and/or order number.
Once you have received the RA number, the package must arrive at our office within ten days. Returns without an authorization number from American Logo Watch will not be accepted.
International Returns / Exchanges:
Please contact customer service for international return/exchange policy.
Contact Us
If there are any questions regarding this payment policy, you may contact us using the information below.
American Logo Watch
1225 South Grand Avenue
Los Angeles, CA 90015
USA
info@logo.americanwatch.com
Toll Free 1-800-862-6772
213-765-0765